Corporate & Social Policy

Corporate and Social Responsibility Policy

Credit Assist Ltd is committed to operating its business in a manner that is both sensitive and responsible with proper regard to its legal obligations and according to relevant directives, regulations and codes of practice. It is also committed to supporting the Government’s vision for Corporate Social Responsibility, specifically:

  • Promoting business activity that brings simultaneous economic, social and environmental benefits.
  • Encouraging innovative approaches and continuing development and application of best practices.
  • Ensuring the best minimum levels of performance in areas such as health & safety, the environment and equal opportunities.
  • Creating a framework that facilitates business practices that balance profit and success with the achievement of social and sustainability goals.
  • Taking an active part in supporting the local community and social causes.

Commitment to Corporate Social Responsibility

Credit Assist recognises that its operations have an effect on the communities and environment in which it operates. In light of this, Credit Assist is committed to operating in a socially responsible manner, supporting a number of local communities and social / charitable causes, as well as running its operation in an environmentally sustainable manner.

Local Community & Social Responsibilities

Credit Assist is proud to support local community projects as well as a range of deserving and charitable causes.

Our Work Colleagues

We are committed to ensuring that we provide a motivational, fulfilling and fun environment in which to work. We focus hard on recruiting and retaining the best people, recognising their achievements and rewarding their efforts.

We believe that much of our success can be attributed to the values that we hold and that are embedded throughout the organisation.  Credit Assist’s core values are as follows:

  • To provide a first class, professional service to our clients and our prospects.
  • To be courteous, honest and behave with integrity at all times.
  • Always act wholeheartedly in the best interests of Credit Assist.
  • Have pace, ambition and teamwork as core principles.
  • Treat each other equally and with respect and dignity.

Actions that we take to ensure that our colleagues remain motivated, fulfilled, rewarded and happy at Credit Assist include the following:

  • We formally appraise all colleagues annually, with periodic informal reviews.
  • We hold regular monthly meetings at which we appraise all team members with regards to development, results and plans.
  • We hold at least one company off site “Sharing the Vision” meeting each year, at which we spend half a day sharing results, developments and strategy with all colleagues.
  • We share and celebrate success with financial rewards for non-sales team colleagues who generate business opportunities.
  • We recognise and reward inspirational service by colleagues.

Whilst Credit Assist does not produce any emissions or pollutants that come under the Integrated Pollution Prevention and Control Regulations issued by DEFRA. Credit Assist has identified that it’s most significant impacts on the environment include the disposal & recycling of waste (including paper, consumables and electronic  equipment), energy & water usage, transport and car usage, purchase of consumables.

Methods for meeting the objectives within the Environmental Management Programme include:

  • Maximising the reuse, recycling and sustainable disposal of waste.
  • All waste paper, cardboard and plastics are recycled.
  • Minimising unnecessary energy usage and waste.
  • Minimising the impact of car usage.
  • Purchasing consumables in an environmentally sustainable and fair manner.
  • Minimising unnecessary water usage and waste.

We have in place a full environmental policy which details how these impacts will be monitored, managed and wherever possible, reduced.

Equal Opportunities

It is Credit Assist’s aim to create an environment that encourages and values diversity within its workforce and builds on the differences individuals bring, enabling Credit Assist’s continued success. We aim to draw upon the widest possible range of views and experiences in order to meet the changing needs of our colleagues, clients and partners.

We seek to promote diversity and to respond to the needs of all individuals in a fair and equitable manner, whilst observing our commitment and responsibility to current legislation.

To achieve this, Credit Assist will:

  • Fulfill its social responsibility towards its colleagues, temporary workers and the communities in which it operates.
  • Recognise all of its legal obligations.
  • Make all opportunities (including advertising, interview and selection processes, promotion and training) as accessible as possible to under-represented and protected characteristic groups.
  • Endeavour to attain a workforce that is representative of the communities from which it is drawn to secure the widest pool of talent possible
  • Recruit, train and promote the best person for the job, to make full use of the talents and resources of all our colleagues.
  • Create a working environment free from unlawful discrimination, victimisation and harassment in which all colleagues are treated with dignity and respect.
  • Periodically review its selection criteria and procedures to ensure that they remain compliant and maintain a system that ensures fairness.
  • Ensure that its Equality & Diversity Policy is circulated to all Credit Assist colleagues, temporary workers, clients, partners, visitors to Credit Assist, and elsewhere as appropriate.
  • Provide the facilities and opportunity for any colleague who believes that they have been treated inequitably within the scope of this policy to raise the matter through the appropriate grievance or complaints procedure.
  • Log all reported instances of harassment and take action to mitigate and minimise harassment and victimisation wherever possible.
  • Ensure that colleagues understand that breaches of this policy will not be tolerated and could lead to disciplinary proceedings.

Our approach to equal opportunities applies equally to both our own employees and the way in which our recruitment services are offered to clients and candidates.

Health & Safety

It is Credit Assist’s duty to ensure, so far as is reasonably practicable, the health, safety and welfare at work of all colleagues. This requires that regard is paid in particular to:

  • Maintaining healthy and safe premises, as well as a healthy and safe working environment
  • Providing and maintaining safe systems at work
  • Providing health and safety information and training
  • Publishing and regularly updating a Company Safety Policy
  • Ensuring safety in the use of articles and substances
  • Conducting special risk assessments for expectant, new mothers and young persons
  • Providing such information, training, instruction and supervision as is necessary to  ensure the health and safety at work of all employees
  • Ensuring that home based colleagues’ health and safety is of equal importance as office based colleague

Publishing our H&S manual with contents covering at least the following areas:

  • Health & Safety Policy Statement
  • Health & Safety Rules
  • Accident Recording and Reporting
  • Communication and Consultation
  • Contractors
  • Disabled Workers
  • Display Screen Equipment (DSE) or Visual Display Units (VDUs)
  • Electricity
  • Fire
  • Fire and Emergency Evacuation
  • Home Working
  • Manual Handling
  • New and Expectant Mothers
  • Personal Protective Equipment
  • Risk Assessment
  • Smoking
  • Stress at Work
  • Training for Health & Safety

Human Rights

Credit Assist is vehemently opposed to the use of slavery in all forms; cruel, inhuman or degrading punishments; and any attempt to control or reduce freedom of thought, conscience and religion.

Credit Assist will ensure that all of its colleagues, agents and contractors are entitled to their human rights as set out in the Universal Declaration of Human Rights.

Credit Assist will not enter into any business arrangement with any person, company or organisation which fails to uphold the human rights of its workers or who breach the human rights of those affected by the organisation’s activities.

Ethical Purchasing & Procurement

Credit Assist is committed to procuring its works, goods and services in an ethically and environmentally sensitive way, yet with proper regard to its commercial obligations, ensuring that suppliers deliver to agreed timescales, quality and cost. Purchasing is undertaken in a manner that encourages competition, and offers fair and objective evaluation of offers from all potential suppliers.

Purchase of goods and services with an annual value in excess of £10,000 excluding VAT will be conducted according to the following principles:
A business case to evidence the need to purchase will be completed
Research will be conducted to ensure a clear understanding of the risks associated with the purchase of goods and services, and purchasing decisions will include contingency and risk mitigation strategies.
Tendering is based on both quality and cost and is evaluated in a fair, objective, and structured manner that actively encourages competition.
Small local organisations will be encouraged to participate in the procurement process.
We also consider the logistics of delivering goods, to reduce both costs and emissions
Company colleagues responsible for purchasing will not accept corporate gifts, or any type of solicitation that could be construed as enticement.
Procurement practices will be transparent, auditable and fair.
The procurement process demonstrates that the approach taken to competition is rigorous, balanced and driven by service needs and market intelligence.
As far as possible, we ensure our suppliers are ethical, sensitive to the environment and operate within EU and UK legislation.
Suppliers are able to demonstrate their ability to deliver continuous improvement and cost savings throughout the life of the contract.
We work with our suppliers to procure environmentally responsible products, such as those containing recycled materials or components.
Business transactions will, where possible be conducted electronically
Whilst there is a limited choice of utility providers available to us, in choosing a supplier we consider environmental sustainability and energy generated via renewable sources.
We subcontract the provision of certain services to Associates. They agree to provide those services to our clients on behalf of and in our name. Whilst many of the above policies apply, supplier choice will be limited to those:

  • possessing the skills and competence to perform the Services to a sufficiently high standard and 
  • based within reasonable proximity of the client

Modern Slavery Policy

Policy Statement

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implement and enforce effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or our supply chain.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain. We expect the same high standards from all of our contractors, suppliers and other business partners. As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude and we expect that our suppliers will hold their own suppliers to the same high standards.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, agents, contractors, external consultants, third-party representatives and business partners.

This policy does not form part of any employee’s contract of employment and we may amend it at any time.

Responsibility for the policy

Management at all levels has responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it

Management at all levels have day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given any required training.


The prevention, detection and reporting of modern slavery in any part of our business or supply chain is the responsibility of all those working for us or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy.

You must notify your Manager as soon as possible if you believe or suspect that a conflict with this policy has occurred, or may occur in the future.

You are encouraged to raise concerns about any issue of suspicion of modern slavery in any parts of our business or the supply chains of any supplier tier at the earliest possible stage.

If you believe or suspect a breach of this policy has occurred or that it may occur you must notify your Manager or report it in accordance with our Whistleblowing Policy as soon as possible.

If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chain constitutes any of the various forms of modern slavery, raise it with your Manager.

We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any part of our supply chain. If you believe that you have suffered any such treatment, you should inform your manager immediately.

Communication and awareness

Training on this policy, and on the risk our business faces from modern slavery in its supply chain will be given where needed.

Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

Policy breaches

Any employee who breaches this policy may face disciplinary action, up to and including dismissal.

We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.


This policy will be reviewed regularly and may be altered from time to time in light of Legislative changes or other prevailing circumstances.

For more information or assistance please email our helpdesk or telephone 01604 217333.

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