Customer Services

Credit Assist Customer Services

Customer Services

Michelle Longmuir

Michelle Longmuir
Head of customer services

"Credit Assist is committed to providing the very highest standards of Customer Service and to developing close working relationships with all our clients on a personal basis at all levels.  It is this depth of client relationship and high level of customer satisfaction, backed up by the excellent data quality and value, that sets Credit Assist apart in the market.

Credit Assist is proud of the level of recognition received from clients that testify about the value of our exemplary customer service experience.  This is evidenced in the customer testimonials section.

Our Customer Service experience includes the following:

  • Prompt answering of all telephone calls by a helpful individual who can deal immediately with the enquiry so that we do not waste our clients' time.
  • To respond concisely and efficiently to all forms of communication from customers, being clear about what action will be taken and when.
  • We prefer to use plain language and not jargon, simplicity is paramount.
  • We follow through and deliver what we say we are going to do.
  • To provide high quality information and services from high quality staff.
  • To treat all customers and potential customers courteously at all times being positive, polite, respectful, friendly and professional.
  • To consult our customers regularly to obtain feedback on our services and to use that feedback positively.
  • To adhere to quality and procedural guidelines - they exist to ensure good practice and are for the benefit of both customers and staff.
  • To ensure our staff are skilled, motivated and have at their disposal the resources to work to a high standard.

Credit Assist has clear Mission and Vision Statements and our Customer Service experience constantly reflects these goals.

Please contact us on 01604 217333 and tell us what you think about our products and service, good or bad. However small or insignificant they may seem to you, your ideas and product suggestions are the things that help us form the path ahead and we would be lost without them. We are looking forward to your letters and phone calls and will endeavour to uphold, or even improve, the exceptional service you have come to expect from Credit Assist.

Thank you so much for your support, we thoroughly enjoy the close relationships we have developed with you."